I answered a phone call today that by the caller id was obviously a sales call, but the phone kept ringing and it was driving me crazy.
Me: hello
Me: hang up phone and stew in frustration, never wanting to purchase anything from Dell again.
I realize this is not just a Dell thing. My guess is that it is probably another company altogether that Dell outsources these "up sale" phone calls to. But, you know what Dell? Little crap like this really pissies me off.
So, I get interrupted from what I was working on, get my butt up out of my chair, run to make it before the 3rd ring so it doesn't go to the answering machine, and worse of all loose my concentration on what I was working on. I do this so Dell's customer service calling queue can tell me that: a) they called me, but b) don't really have the time to speak to me.
Are you kidding me? Why don't you just come out and say "Mr. customer, your time means nothing to us, our time means everything to us"
That is great! A new level of telemarketing absurdity has been reached. "Hey I'm too busy to talk but wanted you to know I was thinking about you and how important you are to me...".
ReplyDeleteBTW, today I received the 6.02 * 10^23 call that started "This is the second warning that your warranty has expired..."
@dave
ReplyDeleteHa! Good luck with that mole of follow-up warranty calls.
Btw, later in the day, I ended up in the 'dell phone queue' again. This time, after a brief delay and a few clicking sounds, there was a real person on the other end. Once again, wanting to tell me about some new up sale services. I feel sorry for that poor guy after the rant I went on. I did start the rant with "stop right there. I would like to you know that the rest of what I'm about to say isn't directed at you personally, but is being said simply in hopes that this call is being recorded and some higher up type person hears this". He chuckled slightly, probably knowing what was about to come next...then I let her rip. About 3 hours later, I ended up in the phone queue again. Thought maybe it was some higher up this time with a little apologize. Nope. I guess the little chuckle on the guy I ranted with was him putting me back in the call back later queue again.